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Pacific Pet Supplies logo

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Placing Your Order

Do you take orders over the phone?

We'd be happy to assist you with your order over the phone!. Please call us on 07 3521 8102 during the hours of 8:30am - 4:30pm Monday to Friday (AEST). Our phone number is 07 3521 8102. We look forward to hearing from you!

Will My U.S. Order Have Import Tariffs?

Do I have to pay tariffs on my order?Yes. From August 29, 2025, all orders shipped to the United States will be subject to customs duties and formal entry requirements—no matter the order size. This is because U.S. Customs has ended the small-parcel

How do I create an account?

Setting up an account is quick and simple! Just follow the steps below:. On Desktop:. Head to the top right corner of the screen, next to the bag icon. Click the person icon. Select “Create an account.”. Fill out the form with your details and submit

Can I subscribe to automatic orders?

Right now, we don’t have a subscription or auto-ship option available. To restock, you’ll need to place a new order each time. If you have any other questions, feel free to contact us—we’re happy to help!